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Arizona Connection In Search of Excellence Resources & Tools

Best Practices for System Design and Service Delivery

Managed Care

Principles for Managed Care
Principles and Standards for Managed Mental Health Care developed by the Substance Abuse and Mental Health Services Administration/ Center for Mental Health Services.

Into the Light: A Search for Excellence in the Arizona Public Behavioral Health System
A strength-based analysis of Arizona's public behavioral health system that identifies "best practices" across the United States and applies them to Arizona.

Children's Services

A Conceptual Framework for Developing and Implementing Effective Policy in Children's Mental Health
by Robert M. Friedman, Ph.D.
This paper presents a conceptual framework, based on the best available research, to guide thinking about the relationship between policy development, policy implementation, systems of care, and outcomes in children's mental health.

Cultural Competence

Cultural Competence Standards in Managed Mental Health Care
Cultural competence standards and guideliines in managed mental health care for four underserved/underrepresented racial/ethnic groups.

Assuring Cultural Competence in Health Care: Recommendations for National Standards and an Outcomes-Focused Research Agenda
National Standards for Culturally and Linguistically Appropriate Services in Health Care, developed by the U.S. Department of Health and Human Services Office of Minority Health.

Disaster and Crisis Response

Mental Health Issues in Disaster Relief and Crisis Counseling
Information and publications of the SAMHSACenter for Mental Health Services. Includes:
  • Psychosocial Issues for Children and Adolescents in Disasters
  • Psychosocial Issues for Older Adults in Disasters
  • Field Manual for Mental Health and Human Service Workers in Major Disasters
  • Training Manual for Mental Health and Human Service Workers in Major Disasters

  • Evaluation and Outcomes

    Outcome Evaluation Tools for Children's Mental Health Services

    Outcomes for Children and Youth with Emotional and Behavioral Disorders and their Families: Programs and Evaluation Best Practices
    Edited by Michael H. Epstein, Krista Kutash, and Albert J. Duchnowski
    Published by Pro-Ed, 1998

    Evaluation in Children's Mental Health
    THE WORLD OF EVALUATION: A Training Curriculum for Family Members
    The World of Evaluation curriculum was developed by The Federation of Families for Children's Mental Health to provide families with information, skills, tools, and strategies necessary to use research and evaluation to advocate for individuals and for system change.
    Children's Mental Health Services : Research, Policy, and Evaluation
    Essays on the current status of services, state and federal policies, components of a system of care, and evaluation of children's mental health services. Topics include system building and refinancing, research developments, the primary care context, the future of psychiatric hospitalization, school-based services, juvenile justice, and evaluation of a service system for youth with severe emotional disorders.
    The Evaluation Initiative
    The Evaluation Initiative at the Georgetown University National Technical Assistance Center for Children's Mental Health (TA Center) was created to provide technical assistance (TA) to states and communities on the evaluation of children's services. Includes assessment strategies, evaluation tool kits, newsletters, and a listserv for evaluators.


    Consumer Bill of Rights and Responsibilities: Implications for Mental Illness and Chemical Dependency Programs and Practices
    An examination of key issues that arise in implementing the Consumer Bill of Rights and Responsibilities (CBRR) in the contexts of mental health and chemical dependency prevention and treatment. Each issue in the series is intended to provide information about elements of the CBRR in an easily understood format, along with practical operational guidance and examples of how these rights and responsibilities may be put into practice.

    Surgeon general's report on mental health
    Comprehensive report includes current prevention and treatment information on mental health for children, adults, and older adults, including model programs and system design/financing considerations.




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