Mobile Service Offices - Excel Group
The Excel Group had dedicated two mobile recreation vehicles to act as mobile office
space for clinical services. The vehicles traveled to rural/isolated parts of the service
area on a regular schedule to deliver counseling and related behavioral health services
to individuals unable to travel to centralized service locations.
The mobile service units were reported to be very successful and cost effective in
getting services out to isolated individuals. Consumers and family members have
reported that the mobile service units are welcoming, accessible, and effective in
delivering services. The program is subject to the same outcome, satisfaction, and
performance measurement and quality improvement activities as all other components
of the Excel Group.
Mobile Service Offices
Phone: 520-341-9199 (children)
Phone: 520-341-0335 (adult)
Cultural Competency Strategies - Excel Group
The Excel Group has successfully attained a high degree of cultural competence
through aggressive recruitment of bi-lingual and bi-cultural staff to accurately reflect its
clients. All staff must complete a comprehensive training experience on social/cultural
competency. In addition, the consumers served are proportional to their numbers in the
general population (45 percent Hispanic, 2 percent American Indian, <1 percent Black,
<1 percent Asian).
The Excel Group reports that it has been very successful in reaching out to and serving
diverse communities because of its success in recruiting and training bi-lingual and bi-
Tele-Medicine and Tele-Conferencing - NARBHA
NARBHA NET Tele-medicine and Tele-conferencing network sites providing psychiatric
evaluations, medication monitoring, inpatient staffing meetings, individual therapy, and
coverage for emergency and commitment evaluations. NARBHA has the most
developed Tele-medicine network in Arizona, including sites in Lake Havasu City,
Kingman, Prescott, Cottonwood, Flagstaff, Page, Springerville, Show Low, St. Johns,
Holbrook, and Winslow.
The total operating budget for the Tele-conferencing program is approximately
$370,000. The program provided high quality services to 266 consumers in fiscal year
1998. NARBHA staff feels that decreases in hospital lengths of stay and a reduction in
overall medication costs are at least in part attributable to the introduction of the Tele-
conferencing technology. According to consumer satisfaction surveys, consumers felt
extremely comfortable and satisfied with this type of treatment.
125 E. Elm Street, Suite E
Flagstaff, AZ 86001